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Hotel Owner Apologizes for Policy That Charged $500 for Bad Reviews

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“Union Street Guest House went viral for all the wrong reasons,” Chris Wagoner, the owner of the hotel called out for charging guests $500 for bad online reviews, wrote Tuesday.

Wagoner’s lengthy apology is a response to the public outrage sparked by the policy listed on the hotel’s website, which included the charge as part of an agreement for booking the venue for weddings and events.

Before the hotel removed the language from its website, it spelled out a firm fiscal penalty for bad reviews:

If you have booked the Inn for a wedding or other type of event anywhere in the region and given us a deposit of any kind for guests to stay at USGH there will be a $500 fine that will be deducted from your deposit for every negative review of USGH placed on any internet site by anyone in your party and/or attending your wedding or event. Read more…

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